B•MHE is focused on helping our clients manage the ‘Momentum of Change’ for their organizations. The following typical engagement summaries demonstrate how we apply our expertise to deliver solutions for clients’ corporate, organizational and process challenges.
IT Project Management
Beginning in 2005, B•MHE has been the
outsourced project manager on an engagement to evaluate and select a
comprehensive HIS for a mid-sized acute care hospital. We developed
and have been managing a long-term, multiple phase project plan that
included utilizing approximately 80 clinical, financial and medical
end users on requirements development teams. The teams were
responsible for identifying over 400 functional requirements which
were incorporated into an RFP. B•MHE was instrumental in
establishing a governance structure for the project and to date, and
has been successful in narrowing the number of potential vendors from
eight to two. Because of the lengthy timeline for this project, we
have focused on continuous communications throughout the organization,
periodic celebrations of milestone completion, and recognition of
individual and team accomplishments to maintain and manage the
momentum of the project.
Teambuilding • Process Improvement
B•MHE
assisted with
a process reengineering effort at the National Institutes of Health.
Responsibilities included developing and conducting a
three-day, project kick-off, training workshop for internal team
leaders. Topics included using the Myers Briggs Type Indicator for
team management and teambuilding, as well as skills training in
performance measurement and benchmarking, process flow analysis,
meeting management, and conducting surveys and focus groups. We led an
internal team through redesign and the initial steps for
implementation for the interdisciplinary care management process, as
well as assisted with other teams focused on the outpatient surgical
procedures management process and the research consent protocol
management process. Team recommendations were incorporated into the
organization’s preparation for a JCAHO survey, implementation of
new clinical documentation and management software and a move to a new
hospital facility.
Project Management
B•MHE
worked with the senior
vice president, Dept. of Surgery at Harvard Medical School for Baxter
Health Services to develop, plan and deliver a two-day conference on
Combat Wound Care. The target audience was U.S. military surgeons, and
the mission was to provide educational information on the evolution of
combat wound care from Vietnam War-era practices to current War on
Terrorism-era practices. Speakers and attendees included the dean of
Uniformed Services University of the Health Sciences and the surgeon
generals for the U.S. Army, U.S. Air Force, and U.S. Navy.
Education and Training
We completed a long-term
engagement to design, develop, and implement a comprehensive training
program for a large managed care technology vendor. At the start of
the engagement, the technology was in beta testing and the initial
training offerings were developed based on a moving target. This
project required us to work closely with technology development,
product management, account management, and business development
experts within the vendors’ organization, as well as the beta
site clients. The outcome was a proven, market-driven program that
included a long-range training plan, a two-day introduction course, a
two-day methodology course, an interactive course for power users,
evaluation and certification databases, and a comprehensive
instructor’s guide.
Organizational Performance Measurement & Facilitation
B•MHE worked for HCFA to coordinate
and facilitate expert
panelists through the evaluation of hospital applications for Center
of Excellence status. This involved identifying, contacting, and
influencing over 40 nationally-recognized cardiovascular and
orthopedic physicians and nurses to participate. Ms. Martin
facilitated seven panels of experts during a review and evaluation of
hospital applications against established “excellence”
criteria. In addition CMS (formally HCFA) reformatted this
Center of Excellence demonstration as the Medicare Partnerships for
Quality demonstration. We also assisted CMS with the effort by
facilitating expert panelists in redesigning the application and the
acceptance criteria.
Leadership Development B•MHE Strategic Planning
For more than
three years, we worked with the executive group of a Virginia-based
hospice organization to lead them through a series of strategic
planning, teambuilding and process improvement workshops. We developed
and delivered workshop materials to structure brainstorming on
strategic issues and the associated budget implications, to facilitate
redesign of the referral and admissions process, and to enhance
communication and management skills using the Myers Briggs Type
Indicator.
Copyright 2007 BMHE